Refund & Return Policy

Last Updated: July 28, 2026

At Nevora, we are committed to providing premium-quality perfumes and beauty products. Customer satisfaction is our priority, and if your purchase does not meet your expectations, we're here to help.

Return Window

We offer a 30-day return policy.

You have 30 days from the date your order is delivered to request a return.

Return Method

All returns must be completed by mail.

We do not accept in-person returns.

Item Condition Requirements

To qualify for a return due to a change of mind, items must meet the following conditions:

• Unused and in original condition

• Original packaging, seals, and labels must be intact

• No visible signs of wear, damage, or use

• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

• Opened or used perfumes, fragrances, or cosmetic products due to hygiene and safety reasons

• Personal care or beauty products that have been opened or used

• Customized or personalized products

• Gift cards

Return Shipping Costs

Change-of-Mind Returns

Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

Damaged, Defective, or Incorrect Items

Nevora will cover return shipping costs if your item arrives damaged, defective, or if you receive the wrong product.

Restocking Fees

We do not charge any restocking fees for eligible returns.

How to Start a Return

Step 1: Email our support team at nevoraluxury@gmail.com with your order number and reason for the return.

Step 2: Once your request is approved, you will receive detailed return instructions. Returns sent without prior approval will not be accepted.

Step 3: Securely package your item and send it using the return instructions provided by our support team.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at nevoraluxury@gmail.com with your order number and clear photos of the issue.

For approved claims, we will:

• Cover return shipping costs

• Provide a replacement or full refund

Refund Processing Timeframe

Inspection

Please allow 3–5 business days after we receive your return for inspection.

Refund Issuance

Once approved, your refund will be issued to your original payment method.

Bank Processing

Please allow up to 7 business days for your bank or credit card provider to process and post the refund.

You will receive a confirmation email once your refund has been issued.

Currency & Pricing

• All prices are listed in USD ($)

• Applicable taxes are calculated at checkout where required.

• No hidden charges or fees.

Exchanges

We do not offer direct exchanges.

If you would like a different product, simply return your eligible item for a refund and place a new order.

Contact Information

Email: nevoraluxury@gmail.com

Phone: +1 (307) 427-2456

Business Hours: Monday – Friday, 9:00 AM – 4:00 PM